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Return/ Refund Policy

Returns

You may exchange or return new, unworn merchandise, in its original condition, within 5 days of receipt. Shipping charges are non-refundable unless the reason for return is the result of our error. If merchandise is exchanged, ground shipping will be provided, at WhoCed’s expense, for the new product to be shipped back to you.

Please carefully package your return, ideally in the original shipping carton, along with its packing materials. Enclose a copy of the sales receipt and please indicate if an exchange or refund is desired by completing the Returns and Exchanges form found on the back of the invoice included with your original shipment. If an exchange is desired, please indicate the new item(s) you’d like in exchange for the returned merchandise.

For exchanges with greater or lesser values, a refund or payment for the difference in cost will be processed prior to shipping the exchanged item(s).

We are unable to access the original payment processed for your order. When processing an exchange for items with a greater value, credit card information must be provided by the customer at the time of the exchange. We do not suggest sending credit card information via email.

We recommend that you use UPS or Insured Parcel Post from USPS when shipping a return. Ship via ground method, and insure your package.

Please call Brenda Coleman at (314)421-0009 for return authorization and shipping instructions. Returns should be shipped to Henschel Manufacturing Co, RR2 Hwy EE Box 2685, Sedgewickville MO 63781.

Once your exchange has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided on your order.

Refunds

You may expect a refund within 7-14 days after we have received your return. Refunds are issued in the same form of payment that was used for the original purchase. We are unable to issue store credits or gift cards to be used at a later date. Once a refund has been issued, a confirmation email will be sent to the email address provided on your order.